Frequently Asked Questions
Ordering & Payment
Simply browse our collection, select your size and color, and click “Add to Cart.” Once you’re ready, proceed to the checkout to complete your purchase.
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
We process orders quickly, but if you need to make a change, please contact us at serenestitch.stu@gmail.com within 2 hours of placing your order. Once an order is shipped, we’re unable to make changes.
Shipping & Delivery
We currently ship worldwide! Shipping times and costs may vary depending on your location.
International: 7–21 business days You’ll receive tracking information as soon as your order ships.
Once your order ships, you’ll receive an email with a tracking number and link to follow your package’s journey.
Returns & Exchanges
We accept returns within 7 days of delivery for unworn, unwashed items with original tags
attached, if the order is damaged or incorrect. We do not do size exchanges due to the limited quantity of sizing. Contact us at returns@serenestitch.com for any further assistance.
No. Unless the item is damaged or incorrect, all sales are final.
Return shipping is free for damaged or incorrect items.
Product & Sizing
Each product page includes a detailed size guide. If you’re between sizes, we generally recommend sizing up for a relaxed fit.
Most of our pieces fit true to size, but you can check the product description for any specific fit notes.
We prioritize comfort and quality — most of our fabrics are cotton, linen, and eco-friendly blends designed for softness and durability.
Sustainability & Ethics
Yes — sustainability is at the heart of what we do. We focus on small-batch production, responsible sourcing, and timeless designs that last.
Our garments are ethically crafted in small, certified workshops that share our values of fair labor and quality craftsmanship.
Contact & Support
Our support team is here to help! You can email us at support@serenestitch.com or use the contact form on our website. We aim to respond within 24–48 hours.
Still have questions?
We’d love to hear from you — reach out anytime via our support email: serenestitch.stu@gmail.com or on Instagram @Serenestitch.co